Recurring connectivity faults
Diagnose problems with supported equipment and network connections, remotely first and on site when needed.
Department 02 / Radiance Solutions
IT Support & Maintenance
An organized, documented IT backbone your business can understand and maintain.
For small and medium businesses needing agreed hardware and network support for cameras, servers, switches, POS devices and infrastructure cabinets.
The problems we solve
Unclear infrastructure
Document devices, IP addresses, cables and connections so future work starts from a clear record.
No ongoing support arrangement
Arrange scoped maintenance and fault support without adding a full-time in-house role. Coverage is agreed to fit your site; continuous on-site staffing is a different requirement.
What we offer
Infrastructure onboarding
A site topology, IP-address register, hardware/software inventory, connection labels and organized infrastructure cabinets. Existing faults and coverage boundaries are documented.
Fault diagnosis & support
Remote diagnosis first, followed by an arranged site visit when hands-on work is needed. Support records capture the issue, work performed, restoration and follow-up.
Preventive maintenance
When no problem is reported, a monthly preventive visit checks supported equipment, connections, addressing, cables, power protection, cooling and outstanding work.
Installations & network expansion
Equipment installation and network expansion follow their own agreed project schedules. Relevant topology, inventory, IP and labeling records are updated afterward.
Illustrative example · Not a live product demo
A shop whose network-connected POS device loses connectivity
- Report the equipment, symptoms and impact.
- Check the agreed network and hardware scope and attempt remote diagnosis.
- Arrange hands-on work if needed and restore normal connectivity.
- Confirm restoration, document the work and arrange any permanent follow-up.
This explains a possible engagement or workflow. It is not a client case study, a guarantee of results or a list of features included in every project.
What you receive
An agreed support scope, infrastructure documentation, onboarding findings, visit reports and a traceable support history.
How we work together
Define coverage
Agree supported equipment, network responsibilities, contacts and service arrangements.
Document the site
At onboarding, map the environment, organize infrastructure and record existing faults and exclusions.
Support & restore
Report incidents to the assigned technician or company lead. We diagnose remotely and arrange on-site work as needed.
Confirm & maintain
Confirm restored operation, record remaining repairs and keep infrastructure documentation current.
Service details
What is covered
Coverage follows your agreed hardware and network scope. Listing equipment or software in the inventory does not automatically include it in the contract.
Specialist referrals
Business email, operating systems, everyday applications and user accounts go to the company lead for specialist referral. Server or POS hardware support does not automatically cover its software.
24 counted hours
In-scope incidents are due for resolution within 24 counted hours from the report. Nights count. Friday/Saturday, replacement-part waits and external-provider delays pause the clock.
Restoration & follow-up
A reliable temporary fix restoring normal operation counts as resolution; permanent repair is arranged afterward. Client confirmation is recorded before closing the case. If the deadline is missed, the client may terminate without a termination fee.
Planned projects
The incident-resolution deadline does not apply to scheduled installations or network expansion. Storage and backup checks remain within the agreed technician scope.
Start with a conversation
Describe your site, equipment, network and current issues. Tell us which systems are most important to keep operating and whether you need ongoing support or a planned installation.
Scope and pricing are discussed during your appointment.